We will exchange or refund any item with which you are not happy, as long as both the packaging and the goods themselves remain intact. We offer free returns as standard on all the orders we despatch. You must contact us to arrange for return and we will arrange for our courrier to collect.

If you choose to send an item by recorded or special delivery, we will refund the standard parcel rate of the postage and the extra cost will be at your own expense. We will only refund the value of the items returned and not the original delivery charge except where we agree otherwise. Your rights to return goods are protected under the EU Distance Selling Directive.

Shipping prices quoted on this site are for UK addresses only. Please contact us by e-mail at nikki.tickner@johngosnell.com for a quote for international orders.